How to get rid of AMozilla Crash Reporter

30 01 2014

I started getting crash reports from a weird program called AMozilla. It appears to be something to do with Firefox, but on closer inspection, it was actually malware that had found its way onto my PC during a K-Lite Codec Pack installation. I managed to kill it off, but I’m guessing other people will have the same problem. Here’s how I did it:

1) Press Ctrl + Alt + Del and hit “Start Task Manager”
2) locate the process called “dwm.exe *32” (Its description will be “Firefox”
3) Right click this process, and hit “Open File Location” (see Arnstein’s comment below if you don’t see “Open File Location”)
4) Now you’ll be able to see where the malware is being stored – it was stored in c:/program files (x86)/common files/AirSage for me, but I’ve seen other people who have found it in a fake Lenovo file
5) Type regedit into your Start menu search bar, and in your registry editor, go to Edit, then Find
6) Search for AirSage, or Lenovo, or wherever you found the malware, and you should find one particular registry file that points to data.js in the malware file. Delete that registry key
7) Restart your PC, then bring up Task Manager again, and this time click on dwm.exe *32 and hit End Process
8) It shouldn’t come back, thanks to you killing the registry key. Now go find that folder that contains the malware, and delete it
9) Finally, go back to the registry and search for the folder name again. If a new file comes up pointing to the same data.js file, kill that too

And that should do it – or at least, it’s done it for me! Please do tweet at me if this works for you, or if you find any additions to my solution!


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29 responses

9 02 2014
Arnstein Bjone

Thank you very much!!

I tried various solutions today (for many hours…) to get rid of this, including some tips found at forums.malwarebytes.org (installling AdwCleaner, Junkware-Removal-Tool, uninstalling Java completly , reinstalling Java from the offline version (and deleting some cashe-files), but nothing helped.

For your subj. 3) “Right click this process, and hit “Open File Location”, I don’t have that option (Win 7) , but I rightclicked the process (dwm.exe *32) and chose the “Properties” . That gave me the location (in my case “C:\Program Files (x86)\Common Files\NetDirector”).
I then folloed the rest of your supern instructions.
(It took a few restarts, rechecking registry, ending process, but nov the “crash report” is gone!

Best regards
Arnstein Bjone (58), Norway
Computer nerd since 1983…

28 02 2014
Steven Blons

This seems to be working for me, too. In addition to getting fake crash reports, open windows were suddenly going inactive, forcing me to click in the window to continue working. Sometime every 10 seconds. I was also getting a bunch of porno sites popping up in what was a fake Firefox browser. All of this has disappeared (so far) since running through these steps yesterday. I’ve been dealing with this for weeks and thought I would have to wipe and reinstall. Looks like that won’t be necessary. BTW I also couldn’t find this page when I searched on Firefox. It was as if the bug had corrupted the search engine to ignore any page with “AMozilla.” in it. So I switched to Chrome and found this page right away.

28 02 2014
Michael Rose

Hey Steven,

that’s super weird! When I search Google from Firefox I do find this link near the top… perhaps the AMozilla program is somehow manipulating your Google results? Either way, glad to hear you got it sorted

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